** Coronavirus Update - We Are Open As Usual **
01727 790 400

Returns Policy

In the unlikely event you are not totally satisfied with any products that have not been engraved or personalised, you can return them within 14 days starting from the date after they were delivered, for a credit or refund. It is your responsibility to return purchases in pristine condition and in their original boxes and packaging.

We are unable to accept returns of personalised items, except where they are faulty or damaged as detailed below.

In the first instance, we kindly request you notify us by telephone: 01727 790 400


Faulty Goods Policy

If the items are faulty or damaged, we will happily replace (subject to stock availability) or refund these items. Any costs of returning such items will be met by us.

We will not be liable to you for any loss of profit, administration cost, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.


Notifying Us

Please contact us about any faulty or damaged items at the following:

Email: sales@impact-uk.com
Telephone: 01727 790 400

When sending returns, please address the package to:

Impact Trophies
Returns Department
729 Capability Green Business Park
New Airport Way
Luton 
Bedfordshire
LU1 3LU