In the unlikely event that you are not totally satisfied with any products that have not been engraved or personalised, you can return them for a credit or refund. You need to return these products within 14 working days starting from the date after they were delivered.
In the first instance, we kindly request you notify us by telephone: 01727 790 400 or email firstname.lastname@example.org.
Goods are only returnable with our expressed agreement. Goods will not be accepted back without prior arrangement.
It is your responsibility to return purchases in pristine condition and in their original boxes and packaging. Impact will not be liable for any courier costs. All returns should be made to us by recorded delivery. To prevent damage in transit, please ensure that the goods are suitably packaged. We reserve the right to deduct from any refund, the cost of replacing these items when goods are returned to us damaged.
Your account will be refunded within 14 days of receiving the goods.
Awards can be exchanged for their value, at the discretion of Impact. Engraved plates for exchanges would be charged at a minimum of £1.50 per plate, based on size. Returns without an exchange will incur a minimum 20% re-stocking charge of the stock value.
We are unable to accept returns of personalised items, except where they are faulty or damaged as detailed below.
Faulty Goods Policy
If the items are faulty or damaged, we will happily replace them (subject to stock availability) or refund these items. In order for Impact to rectify any concerns in a timely manner, when you receive your delivery, please check it immediately (check if correct items, damages, quantities, sizes, colours, and engraving details) and notify us as soon as possible of any damage, incorrect or missing item. For damages, please email us images of the internal and external packaging the product arrived in and images of the awards. Any costs of returning such items will be met by us.
We will not be liable to you for any loss of profit, administration cost, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
Please contact us about any faulty or damaged items at the following:
Telephone: 01727 790 400
When sending returns, please address the package to:
Impact Trophies and Medals c/o Aford Awards Ltd
Bearsted Green Business Centre