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Privacy Policy

We will treat all your personal information as confidential.

When you shop on this website, we will ask you to input personal information such as your name, e-mail address, invoice address, delivery address, telephone number, product selections, and a password. Payments are processed by Paypal.

We also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information").

We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Impact products which are relevant to your browsing history when you visit other websites.

We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.

We use your information only for the following purposes:

Processing your orders;

For statistical or survey purposes to improve this Website and its services to you;

To serve website content and advertisements to you;

To administer this website;

If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online you will be given the option to receive information from Impact by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you.

In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, or calling us on 01727 790 400 between Monday to Friday 9.00am - 5.30pm.

Your Personal Information may be disclosed to other businesses within the Impact Group of websites and to reputable third parties who will help process your order. Impact requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your personal information to any company outside of the Impact Group for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website for shopping purposes, only for browsing and research.

Delivery photography: If one of our customer delivery partners attempts to deliver an order to your address and finds there's no-one available to receive it, we reserve the right to take a photograph of the outside of the property to assure you we were in the right geographical location to fulfill your order, and confirm we had located the correct address. We can assure you that this photograph won't be published or circulated, or used for any other purpose other than verification, and that it's held securely in compliance with Data Protection legislation.

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this policy should be directed in writing to: Customer Services, Impact Group, 729 Capability Green Business Park, New Airport Way, Luton, Bedfordshire, LU1 3LU